Welcome to Hamari Mitti. By accessing our website (hamarimitti.pk) and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

2. Business Information
Hamari Mitti is an online store based in Pakistan. Our office is located at Mezzanine Floor, Office# 12, Society Apartments, Shahrah-e-Qaideen, Block 2 P.E.C.H.S., Karachi. For inquiries, contact us via email at hamarimittipk@gmail.com or call/WhatsApp us at +92 307 0222769.

3. Products & Services
We offer a variety of handmade and natural clay products. All items are displayed with accurate descriptions and images; however, slight variations may occur due to the handmade nature of our products.

4. Ordering Process

• Orders can be placed directly on our website.
• We only accept Cash on Delivery (COD) as the payment method.
• Once an order is placed, you will receive an order confirmation via SMS or Call.

5. Pricing & Payment

• All prices listed on our website are final.
• Shipping and taxes are free for all orders within Pakistan.
• Customers must check their parcel upon delivery before making payment.

6. Shipping & Delivery

• Orders are delivered within 4 to 5 working days.
• We offer free shipping across Pakistan.
• We do not offer international shipping at this time.

7. Returns & Refunds

• We offer a 7-day return policy after the order is confirmed.
• Customers must check their parcel at the time of delivery before making payment.
• If the item is damaged or incorrect, customers are eligible for a 100% money-back guarantee.
• For exchanges, customers must check their parcel before making payment ( customer when receive the order so firstly he/she check the parcel and then pay the rider).

8. Account Creation & Security

• Users can create an account using their email.
• Customers are responsible for maintaining the security of their account credentials.

9. Limitation of Liability
Hamari Mitti is not responsible for any indirect losses, including but not limited to delays in delivery due to unforeseen circumstances.

10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website.

By shopping with Hamari Mitti, you agree to these terms. For any queries, feel free to contact us